Please read these terms and conditions carefully before using HelloDoctor services, applications, and platform.
Terms and Conditions for Hello Doctor India
Effective Date: 20 May 2026
Welcome to Hello Doctor India. By downloading, accessing, or using our mobile application, you agree to these Terms and Conditions (“Terms”). If you do not agree, please do not use the app.
1. About the Service
Hello Doctor India is an online healthcare platform that allows users to:
Create personal profiles
Add family member profiles
Book appointments with doctors
Access online consultations
Upload medical reports and prescriptions
Manage appointment history
The app is intended only for healthcare consultation and appointment facilitation.
2. User Eligibility
By using this app, you confirm that:
You are at least 18 years old, or
You are using the app under supervision of a parent/legal guardian.
You are responsible for providing accurate information.
3. User Account
To use certain services, you may need to register using your mobile number via OTP verification.
You agree to:
Keep your login credentials secure
Provide accurate information
Notify us of unauthorized account access
You are responsible for all activities under your account.
4. Medical Disclaimer
Hello Doctor India does not provide emergency medical services.
Important:
The app is for consultation and healthcare assistance only.
It does not replace in-person medical examination where required.
In case of emergency, contact your nearest hospital or emergency services immediately.
Doctors’ advice is their own professional opinion, and [App Name] is not liable for clinical outcomes.
5. Appointments and Consultations
Appointment availability depends on doctor schedules.
Doctors may reschedule or cancel appointments when necessary.
Users must join consultations on time.
Missed appointments may not be refundable, depending on policy.
6. Payments and Refunds
If paid consultations are offered:
All fees will be displayed before booking.
Payments are processed through secure third-party providers.
Refunds, if applicable, follow the app’s refund policy.
Convenience/platform fees may be non-refundable where permitted.
7. User Responsibilities
Users agree not to:
Provide false medical or personal information
Misuse the platform
Harass doctors or other users
Upload harmful, illegal, or offensive content
Attempt unauthorized access to the app
Violation may result in account suspension or termination.
8. Privacy
Your use of the app is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
Please review our Privacy Policy before using the app.
9. Intellectual Property
All content, logos, designs, text, and software in [App Name] are owned by us or our licensors and are protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute app content without written permission.
10. Limitation of Liability
Hello Doctor India is not responsible for:
Medical outcomes from consultations
Delays or interruptions in service
Technical issues outside our control
Errors caused by incorrect information provided by users
Use of the app is at your own risk.
11. Account Suspension or Termination
We reserve the right to suspend or terminate accounts for:
Terms violations
Fraudulent activity
Abuse of the platform
Legal or security reasons
12. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted in the app or on our website. Continued use means acceptance of revised Terms.
13. Governing Law
These Terms shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of the courts in [Your City].
14. Contact Us
For questions regarding these Terms, contact:
Company : A & S Corp
Email: info.hellodrindia@gmail.com
Address : A13/50, Kalina co op society sunder nagar, Kalina santacruz, Mumbai 400098.