Privacy Policy for Hello Doctor India

Effective Date: 20 May 2026

Welcome to Hello Doctor India (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

1. Information We Collect

We may collect the following information:

Personal Information

Full name

Mobile phone number

Email address (if provided)

Date of birth

Gender

Address (if provided)

Health Information

Medical history

Symptoms and consultation details

Prescriptions and uploaded medical reports

Family member medical profiles

Appointment Information

Doctor booking details

Appointment history

Consultation records

Device Information

Device model

Operating system

App version

IP address

Crash logs and analytics

Payment Information

If payments are processed through third-party gateways, we do not store your card or banking details. Payments are handled securely by trusted payment providers.

2. How We Use Your Information

We use your data to:

Create and manage your account

Verify login through mobile OTP

Allow booking and managing doctor consultations

Maintain your medical and family profiles

Share relevant details with selected doctors for consultation

Send reminders and notifications

Improve app performance and user experience

Comply with legal obligations

3. Sharing of Information

We may share your information with:

Verified doctors and healthcare providers for consultation purposes

Third-party service providers (OTP, hosting, analytics, payment gateways)

Government or legal authorities where required by law

We do not sell your personal or health data to third parties.

4. Data Security

We use industry-standard security measures including:

Data encryption during transmission (HTTPS/SSL)

Secure server storage

Restricted internal access to sensitive data

While we strive to protect your data, no method is 100% secure.

5. Data Retention

We retain your information only as long as necessary to:

Provide services

Maintain medical records where required

Meet legal and regulatory obligations

6. Account Deletion

You may request deletion of your account at any time through:

Profile > Delete Account

After deletion request, your personal data will be permanently deleted within 30 days, unless retention is legally required.

For deletion support contact: [support email]

7. Your Rights

You may:

Access your information

Update/correct your information

Request account deletion

Contact us regarding privacy concerns

8. Children's Privacy

If minors use the app, their information must be managed by a parent/guardian through family profile functionality.

9. Third-Party Services

Our app may use:

Google Play Services

Firebase

Payment gateway providers (if applicable)

These services have their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and/or on our website.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Company/App Name: A & S Corp

Email: info.hellodrindia@gmail.com

Address: A13/50, Kalina co op society sunder nagar, Kalina santacruz, Mumbai 400098.